Now an aggrieved consumer can file complaint about defect in goods or deficiency in services from the place where he/she lives, instead of the place of business or the residence of the seller or service provider. A concept of product liability has been introduced by the new law, thereby allowing aggrieved consumers to claim significant compensation as a relief due to the negligence of the manufacturer or service provider. Producers of spurious goods and misleading advertisement may be punished with imprisonment.
Consumers now have several protected rights, including the right to safety, information, choice, redressal as well as right to be heard, to be educated as a consumer, and to a mediated settlement. On the other hand corporates entities that cater to consumers will have to exercise greater care and caution in terms of quality, quantity, and product safety.
Now the new law has ways and means to solve the consumer grievances speedily and effectively. The act has the provisions of the establishment of the Consumer Disputes Redressal Commissions (CDRCs) at the national, state and district levels. The District Commission will entertain complaints when the value of goods and service is up to Rs. 1 crore. The State Commission will hear complaints when value is more than Rs. 1 crore and up to Rs. 10 crore. While the National Commission will hear complaints worth more than Rs. 10 crore. We are one of top lawyer in Delhi to provide comprehensive legal service to our individual as well as corporate clients with regard to all types of consumer disputes, viz.:
- Consumer complaints before District Commission;
- Consumer complaints before State Commission;
- Consumer Complaints before National Commission;
- Appeal before State CDRC against order/judgment passed by District Commission;
- Appeal before National CDRC against order/judgment passed by State Commission; etc.